Case Study

HVAC contractor in Laval recovers$5,400/mo in after-hours calls

A scenario showing the math when an Alizé AI receptionist handles after-hours emergencies for a typical $400K-revenue HVAC business in Laval.

ROI scenario, not a testimonial

This is a transparent ROI scenario built from public industry data (Statistics Canada, BBB, Service Canada wage tables, average ticket sizes from HVAC trade reports). It models the math a typical Laval HVAC contractor would see after deploying Alizé AI. No customer is named — but all inputs are auditable.

Scenarioinputs

Business type

Solo HVAC contractor (1 tech + owner)

Location

Laval, QC

Annual revenue

$400,000

Average emergency ticket

$450 (Stats Canada HVAC trade data)

Hours/week on the job

50-55 (cannot answer mid-job)

Existing setup

Voicemail + personal cell forwarded after 5 PM

Calls received after-hours

~30/month (15 in French, 15 in English)

Reported answer rate

~40% (industry benchmark for solo trades)

The leakin the funnel

A typical Laval HVAC contractor receives 30 after-hours calls per month — split roughly 50/50 between French and English speakers. Of those, voicemail captures ~40% (some leave a message), but the average response time is 9-14 hours. By then, 7 out of 10 voicemail leavers have already called the next contractor on Google.

That leaves ~12 calls per month captured and converted (40% answer × 75% close rate = 30% net), and ~18 calls lost to voicemail decay or language mismatch (the owner does not speak fluent Quebecois French).

18 lost calls × $450 average ticket × 30% close rate the next contractor probably won by language and speed = ~$2,430/month in lost emergency revenue. Plus the non-emergency follow-up jobs that would have come from those customer relationships over 12 months.

The 30-daymath after Alizé AI

Same call volume. Same average ticket. Different coverage layer.

Before AlizéAfter Alizé
After-hours calls answered~40% (voicemail catches some)100% (24/7 AI)
Avg response time9-14 hr (morning callback)< 30 sec
French calls handled in FrenchOwner switches to English100% in Quebecois French
Emergencies escalated to ownerWhenever owner sees voicemailInstant SMS + ring on personal line
Monthly emergency conversions~12 jobs × $450 = $5,400~24 jobs × $450 = $10,800
Monthly recurring cost$0 (voicemail)$99/mo (Starter Team plan)
Net monthly revenue impact+$5,301/mo ($10,800 − $5,400 − $99)

Net result: an extra $5,301/month in captured revenue at a $99/month software cost. That is a 53× ROI on the Starter Team plan — without adding a single hour of the owner's time.

Day-by-dayrollout

Day 0

Sign up + connect number

Owner signs up at /pricing, forwards the business line to Alizé. Configuration wizard takes 8 minutes (FAQ upload, emergency keywords, calendar link to Google Calendar).

Day 1

First after-hours call

At 7:42 PM, a homeowner in Vimont calls in Quebecois French about a furnace that has stopped working. Alizé books a slot for 8:30 AM next morning + texts the owner.

Day 3

First gas-leak escalation

A 2 AM call with the keyword "fuite de gaz" triggers instant SMS + call to the owner's personal line. Owner dispatches within 15 minutes. Customer leaves a 5-star review the next day.

Day 14

Owner reviews transcripts

Voice RAG search surfaces 3 customers asking about heat pumps — owner sends a follow-up quote campaign. Closes 1 install at $4,800.

Day 30

Measure

Month-end report: 28 calls captured (was 12 estimated under voicemail), 22 emergency conversions, $9,900 in incremental revenue, 0 voicemails lost. ROI math validates.

Headlinenumbers

+$5,301

net incremental revenue / month

53×

ROI on Starter Team plan

< 30 s

response time on every call

100%

French calls handled in Quebecois French

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