1. Information We Collect

Account Information: When you create an account, we collect your name, email address, phone number, and company name.

Call Data: We process call audio, transcriptions, and metadata (duration, caller ID, timestamps) to provide our AI phone agent service.

Usage Data: We collect information about how you use our service, including feature usage, call volumes, and dashboard interactions.

Payment Information: Payment processing is handled by LemonSqueezy. We do not store your credit card details.

2. How We Use Your Information

We use your information to:

Provide, maintain, and improve the Alizé AI service
Process and transcribe calls using AI
Book appointments and manage your calendar
Detect emergencies and send escalation alerts
Send service notifications and updates
Process billing and payments

3. Data Security

All call audio and transcriptions are encrypted in transit (TLS 1.3) and at rest (AES-256). We implement industry-standard security measures including SOC 2 compliance, regular security audits, and strict access controls. Your call data is stored in secure cloud infrastructure with geographic redundancy.

4. AI & Data Processing

Your call data is processed by our AI to provide transcription, summarization, and appointment booking services. We never use your business data to train general-purpose AI models. Your data is used solely to improve your specific Alizé AI experience.

5. Data Retention

Call recordings and transcriptions are retained for the duration of your subscription plus 30 days. You can delete your data at any time from the dashboard. Upon account deletion, all data is permanently removed within 30 days.

6. Your Rights

You have the right to:

Access your personal data
Correct inaccurate data
Delete your data
Export your data in a portable format
Object to data processing
Withdraw consent at any time

7. Contact

For privacy-related inquiries, contact us at privacy@alizeai.co.

Privacy Policy